Frequently Asked Questions

Everything you need to know about the revolutionary hybrid cookware.

What exactly is HexClad hybrid technology?

HexClad features a patented laser-etched hexagon design that combines the performance of stainless steel with the convenience of a non-stick surface, allowing you to sear like a pro with easy cleanup.

Can I use metal utensils with HexClad pans?

Yes, our unique laser-etched surface is scratch-resistant and durable enough to withstand metal spatulas, whisks, and spoons without damaging the non-stick coating.

Is HexClad cookware dishwasher safe?

Absolutely. Our pans are designed for modern convenience and are 100% dishwasher safe, though they are also very easy to hand wash due to the hybrid surface.

What is your shipping policy and delivery timeline?

We offer free standard shipping on all orders within the contiguous United States. Most orders are processed within 1-2 business days and typically arrive within 3-7 business days.

Do you offer a lifetime warranty?

Yes, we stand behind our products. HexClad offers a Lifetime Warranty against manufacturer defects, ensuring your investment in high-quality cookware is protected for years to come.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.